Store Policy
Our Privacy Policy
At The Sweet Drop, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and protect your information when you use our website or place an order with us.
By using our website, you agree to the terms of this policy.
Information We Collect
When you place an order or contact us, we may collect personal information such as your name, billing and delivery address, email address, phone number and order details.
We may also collect limited technical information such as your IP address, browser type and how you use our website, to help us improve the shopping experience.
How We Use Your Information
We only use your information to run our business properly and give you the best possible service.
This includes processing and delivering your orders, communicating with you about your order or any enquiries, providing customer support and improving our website and services.
If you choose to opt in, we may also send occasional emails about new products, offers or updates. You can unsubscribe at any time.
Payment Information
We do not store or have access to your full payment details. All payments are processed securely through our payment providers.
Sharing Your Data
We only share your information where it is necessary to fulfil your order or run our business.
This may include trusted delivery companies, payment processors and website hosting providers. We do not sell or rent your personal data to third parties.
Cookies
Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies help us understand how visitors use our site so we can make it better.
You can control or disable cookies through your browser settings.
Data Retention
We only keep your personal data for as long as necessary to fulfil your order, provide customer support and meet our legal and accounting obligations.
Your Rights
Under UK data protection laws, you have the right to request access to the personal data we hold about you, request corrections to your data, request that your data is deleted where appropriate and withdraw consent from marketing communications at any time.
Contact Us
If you have any questions about this policy or how your data is handled, please contact us at:
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. The latest version will always be available on our website.